CONFIRMATION TEXT
As a courtesy, you will receive a confirmation text 48 hours prior to your appointment. You will need to click on the link provided to confirm your appointment time. A second confirmation text will be sent one day prior, and finally a reminder text an hour before your appointment. If you DO NOT confirm your appointment before 8pm the day before, it will be canceled and a cancellation fee will apply (in most cases). Please understand that it is your responsibility to remember your appointment dates/times to avoid late arrivals, miss/cancelled appointments, and the cancellation fee.
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CANCELLATIONS:
Your appointments are very important to me, my time is reserved especially for you. I understand that life happens and sometimes schedule adjustments are necessary: therefore; I respectfully ask for a 48 hour notice for cancellations or changes. You are allowed TWO cancelations/ reschedules of the same appointment. If wanting to reschedule a third time you will required to pay half your service price up front before rebooking. Same day cancellations, will require the missed appointment to be paid IN FULL before you can rebook.
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GUESTS:
If you need to bring someone to your appointment with you, please notify me ahead of your scheduled appointment. For the safety and sanitation of my salon, I need to make sure there is adequate space to fit everyone in the suite as spacing is limited.
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GRACE PERIOD POLICY:
Please be advised that if you are more than 15 minutes late, your appointment may be cancelled or service may have to be altered to fit remaining time. In the event you are running behind, please just communicate with me.
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NO CALL/NO SHOWS:
If you do not contact me to cancel/reschedule and do not give a full 24/48 hour notice or do not show up on the scheduled date and time of your appointment, you will be required to pay FULL price for the missed service up front before rebooking.
REFUNDS:
If you have a problem with your hair of any kind after leaving the salon, you have FIVE days to contact me to discuss your concerns and needs going forward. Corrections will be charged for PRODUCT USED- NOT SERVICE BEING REDONE.
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**IT IS MY PRIORITY TO CONDUCT A THOROUGH CONSULTATION FOR ALL SERVICES PROVIDED THROUGH THE SALON. HOWEVER, IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY. ANY DAMAGED CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION OR DISHONESTY DURING THE CONSULTATION, IS NOT THE RESPONSIBILITY OF THE STYLIST AT SAVI TRESSES STUDIO.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF MY POLICY SALON POLICIES.
**I RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE**
AFTER HOURS:
All appointment request before or after normal work hours will require a $100 after hours fee.